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Information For Tenants

Where we provide our landlords with a full property management service, we will be your point of contact for any questions or queries you have whilst living in the property. This guide provides details to help you with the rental process.

Initial Payment
Once your initial payment has been accepted by the landlord (subject to contract and receipt of satisfactory references) of one week’s rent will be requested from the tenant to withdraw the property from the market. This payment is non-refundable unless the landlord does not proceed with the tenancy. If the tenancy proceeds the initial payment will be deducted from the initial monies payable.
After the initial payment has been paid we will ask for the following monies prior to the start of your tenancy:
  • The first instalment of rent
  • Dilapidations deposit, normally the equivalent of 5 weeks rent
  • All cheques or bankers drafts should be made payable to Malverns.
This payment must be in the form of cleared funds, i.e. cash (maximum of £5,000), banker’s draft or direct transfer to Malverns’ clients account. If payment is made by personal cheque please allow 7 working days for clearance before the commencement of the tenancy.
 Subsequent payments of rent should be paid by standing order to Malverns’ client account to arrive on the due date.
Dilapidations Deposit
Malverns is a member of The Dispute Service Limited which operates to safeguard your deposit and to ensure that any dispute over the return of the deposit at the termination of a tenancy is resolved swiftly, inexpensively and fairly. Please refer to for further information.
Tenants are responsible for all utility payments and council tax for the duration of the tenancy. At the commencement and termination of the tenancy, we will contact each company with meter readings and change of name.
Contents Insurance
As the tenant you are responsible for insuring your own contents. We can provide you with the names of a broker should you wish.
Tenancy Deposit Scheme
The Tenancy Deposit Scheme (TDS) is run by The Dispute Service LTD. It is an insurance backed tenancy deposit protection scheme authorised by the government. Click here for more information.

How To Rent
Click here for more information.